previous user research can be time consuming for the team to wade through – and at a point when everyone is keen to get the development team coding. You should also consider quantifying the value of solving the problem you’ve been set up to address. Help us improve GOV.UK. Some constraints are soft constraints, though. My view is that the purpose of the discovery stage of a project and the insight that is delivered from it ensures we produce marketing assets and campaigns that are relevant, engaging and effective for our (or our clients) audience and eventual customers. The Discovery was conducted by Lagom Strategy (a digital service Discovery phase specialist agency) from the beginning of May to the beginning of July 2019. And you can adapt it for non-transactional services too. Before you commit to building a service, you need to understand the problem that needs to be solved. You wouldn’t fail an assessment just because there are still problems with the wider user journey, as long as you’ve done what’s reasonable in the circumstances to make things better. The voluntary assessment was completed in the same way any assessment held by GDS would be, with a panel of assessors representing the different disciplines at GDS. We use cookies to collect information about how you use GOV.UK. You could spend part of your alpha evaluating the technical and legal challenges of reusing that data in your service. All content is available under the Open Government Licence v3.0, except where otherwise stated, National restrictions in England until 2 December, check if you need spend controls approval to spend money, download a poster that explains what the discovery phase is for, quantifying the value of solving the problem, learning about your users and their context, getting sponsored by an employer is only one part of coming to work in the UK, map of the services that exist in the wider problem space, learn enough about your users’ accessibility requirements, accessibility covers a range of other needs, your users’ digital skills and internet access, people you need to have in your team at each phase, your users and what they’re trying to achieve, any constraints you’d face making changes to how the service is run - for example because of technology or legislation, the underlying policy intent you’ve been set up to address - this is the thing that government wants to change or make happen, opportunities to improve things - by sharing data with other teams, for example, there’s a viable service you could build that would make it easier for users to do the thing they need to do, it’s cost effective to pursue the problem - this means weighing up how much it’d cost against how much of an improvement you think you could make, understand the wider context and the other services, teams and organisations working on similar problems to you, are clear on how what you’re working on fits into that wider problem space, have a list of ideas you’d like to test at alpha and an idea of which one you’d like to test first, know roughly who you need in your team for alpha, know how you’ll measure whether you’ve been successful. Let the purpose of your discovery dictate how long you spent on it. The better you define it, the better the potential solutions you’ll end up with if you move on to the alpha phase. If you do decide to move on to alpha, you’ll need to make sure you: Updated to reflect the requirements of the updated Service Standard. To help us improve GOV.UK, we’d like to know more about your visit today. The Service Standard helps teams create and operate good public services. Assessment report The National Archives (TNA) Discovery beta was reviewed against the Digital by Default Service Standard and the service is proposed to go Live during Summer 2014. Global Data Systems Taking Donations For Hurricane Laura Relief August 31, 2020 Global Data Systems Ranked Among World's Most Elite 501 Managed Service Providers July 29, 2020 Global Data Systems, Inc. Named To CRN’s 2020 Solution Provider 500 List At #410 June 01, 2020 Global Data Systems, Inc. Receives Elite Cyber Verify AAA Risk Assurance Rating May 10, 2020 Focus on learning about your users and their context, the constraints that affect your problem or the wider context you’re working in - and any opportunities to improve things. If you want to arrange a voluntary assessment, contact: If you’re working in local government you can use the localgov digital Slack channel to ask for a peer review of your work. For example, your discovery research might reveal that another part of government is already collecting the personal information you need from your users. Complete our quick 5-question survey to help us improve our content. Your digital engagement manager will help you with this. I speak from personal experience. The second reason is that it can help you prioritise your risky assumptions if you do continue to alpha. It's 100% free, super … To help us improve GOV.UK, we’d like to know more about your visit today. If there’s a hard constraint which means you aren’t able to improve on the solution that’s currently available, it might be worth stopping at the end of discovery. This is called project discovery. But if you were to move on to alpha, you’d need to find a way of delivering a service that still works for your users. Complete our quick 5-question survey to help us improve our content. We enable our students to develop both: the skills a sound education provides and the competencies essential to thrive in a challenging world. We use cookies to collect information about how you use GOV.UK. Outcome of service assessment. but the latest version is something you can use even if you’re part of the wider public sector - local government, for example. What you learn during discovery should help you work out whether you want to move forward to the alpha phase. Unless confidentiality issues mean you can’t, you should talk publicly about what you’re learning. Improperly managed e-discovery … You can check when and how to book an assessment. For example, if a service will only be viable if you can change an existing process or structure, you’d want to focus on ways of doing that during your alpha. Bear in mind that, in the UK, 1 in 5 people report a permanent disability. You can change your cookie settings at any time. For instance, if existing processes (whether in digital, call centre or paper-based teams) are preventing you from delivering the best version of your service, you’ll need to work to change those processes - don’t just work around them. This helps people across and outside your organisation know what you’re doing and makes it easier to collaborate with the other organisations working in your problem space. You’ll also need to learn enough about your users’ accessibility requirements to let you work out whether the problem space you’re looking at presents any particular challenges from an inclusion point of view. And that accessibility covers a range of other needs for people who don’t have a disability. For example, you might be able to solve the problem more effectively (or less expensively) by publishing website content, running a campaign, partnering with a non-government organisation, giving improved information to face-to-face advisors or making data or an API available to third parties. The discovery phase helps the parties collaborating in the project to understand the purpose and benefits of the project. Anthony Iannarino has a useful definition of agency client discover… You could also look at related or similar services, to understand the constraints they face and how they dealt with them. Discovery in basic terms is just about ensuring that you’ve got enough evidence to support the development of your proposition and then demonstrating the steps you will be taking in order to make it a reality. But it’s not always appropriate to make your service look like GOV.UK. During discovery, that means understanding how much the problem is currently costing. Our extensive teams have a track record of passing over 15+ GDS assessments to date. Once you’ve set a goal for your discovery and understand the problem you’re looking into, you’re ready to start research. So start by defining the problem you’re working on. But make sure to schedule any downtime outside of office hours. It is the data gathering phase of any project and should be done the minute the project is assigned. If you started your discovery before 30 June 2019, you’ll need to use the previous version of the standard instead. Reasons. beta It’s probably something like: “How can we make it easier for people to find their nearest contact centre if they need to book a face-to-face appointment?”. It will take only 2 minutes to fill in. You’ll also need to understand any constraints you’re likely to come up against if you were to move on to the alpha phase. Before you start your research, you’ll need to interrogate that solution and reframe it as a problem to be solved. You could do this by publishing blog posts or running open show and tells. If … If you’re working to the previous version of the standard, your assessment will focus on the transaction you’ve built. Project discovery is the initial phase of any project. You’re required to get your service assessed against the Service Standard if you’re a central government department working on a transactional service. Don’t include personal or financial information like your National Insurance number or credit card details. Your research might also lead you to consider alternatives to building a service. by Alpesh Mohite (Parent) "School is working in a direction which is giving children understand basics and explore more and more areas of study and life and that's whats translate I Want to be Me." This includes constraints due to things like: You’ll need to work out which of these constraints are hard constraints that you won’t be able to do much about. Aim to involve a variety of disciplines, although there are some people you need to have in your team at each phase. Alpha Assessments E-Claims - Service Assessment - 11/12/2015 Claim Personal Independence … You won’t need to publish data on the mandatory KPIs, but you should still know what your users are trying to do and be collecting data that helps you work out whether they’re able to do that or not. You’ll also need to think about things like your users’ digital skills and internet access. Level 5’s depth of experience working in the public sector, results in delivering projects passing GDS assessments from Discovery to Live. Understanding constraints is helpful for two main reasons. Assessment Report. This will help you better understand what your team has been set up to achieve. The service team have been conducting extensive user research, during both discovery and the alpha stage of the project. Assessments in DHSC. Enhancing a discovery phase with sacrificial design concepts. For example, a problem isn’t: “We need to build an interactive map to show people where our contact centres are”. Our world is facing complex challenges that call for innovative solutions – solutions that push the boundaries of scientific discovery and deliver essential services to people around the world. Often there's a new team with little first-hand knowledge of the insights gained during the discovery phase. Discovery is for discovering, not for prototyping. For example, your discovery research might reveal that another part of government is already collecting the personal information you need from your users. If your department doesn’t have an assessment team, you could ask for help in the #standard-assessments channel on cross-government Slack. Government Digital Service (GDS) was set up in 2011 by Cabinet Office with a task to transform the provision of government digital services by putting users’ needs before the needs of government. discontinuing this work, if the discovery outcomes are such that no problems are identified, and users’ needs are being met; We also plan to hold a formal Local Government Digital Service Standard assessment at the end of the discovery project, the outcomes of which will be shared in the open. Designing public services in a user-centred way during a crisis. I’ve only attended 2 assessments in DHSC so far – one that I was shadowing, the other where I was an assessor, and both at the end of the discovery phase. Posted by: Zuz Kopecka, Posted on: ... Hi - the findings all ring true with me both as someone who has been delivering a new service for assessment and someone who is a GDS Lead Assessor for internal assessments or self- certification at the Environment Agency . You must have a multidisciplinary team to meet point 3 of the Digital … At the start of your discovery, you might be presented with a pre-defined solution or told you’re building a specific thing. To help us improve GOV.UK, we’d like to know more about your visit today. If you’re working on a problem that no one’s researched before, you might need a bit longer. beta The term discovery graces a lot of agency process charts on pitches but what do we mean by it and what is its value? It will take only 2 minutes to fill in. There a couple of factors that play into this decision, including whether: It’s not a failure to stop at the end of the discovery phase if your research shows that’s the best thing to do. Although GOV.UK was a large part of the work we were doing, the organisation was also growing in other areas. If it’s a problem you know a fair bit about already, you might be able to get away with a slightly shorter discovery. For example, primary legislation isn’t something that can easily be changed. You should also talk to your operations colleagues, given that the user’s journey is very likely to include interactions via offline channels. After consideration the assessment panel has concluded the Service Manual is on track to meet the Digital Service Standard at this early stage of development. You’ll have 30 minutes before the assessment to set up equipment, or get the room ready. Your service is transactional if it allows users to either: If you’re working on one of these services, you’ll usually need to arrange an assessment to check you’re meeting the standard. When starting Alpha, it is vital that due consideration is given to both User Research and Technical Prototyping. You’ll need to bring your own food and drink with you. All content is available under the Open Government Licence v3.0, except where otherwise stated, National restrictions in England until 2 December, Service assessments and applying the Service Standard, make sure the transaction you’ve built joins up with that wider journey, #standard-assessments channel on cross-government Slack, dbd-assessments@digital.cabinet-office.gov.uk, creating a service for people who work in government, it’s not always appropriate to make your service look like GOV.UK, getting assessed is a condition of your Cabinet Office spend approval, it’s a transactional service that’s new or being rebuilt - your spend approval will say whether what you’re doing counts as a rebuild, exchange information, money, permission, goods or services, submit personal information that results in a change to a government record, your understanding of the user’s wider journey - and the work you’ve done to, your service is likely to handle more than 100,000 transactions per year, civil servants in more than one organisation will use your service, your digital leader - if your service is likely to have fewer than 100,000 transactions per year. When you dig into this, you’ll often find the thing you’re working on is part of a bigger process or user journey. A service is assessed at different phases of an Agile project (Discovery, Alpha, Beta, Live) and if it doesn’t pass a stage, it is re-assessed before the next phase begins. At the end of the Discovery, the team present their findings to their GDS-assigned assessment panel and, if they're happy, the project is given the green light to proceed into Alpha. In October 2012 we launched GOV.UK. At some point we think it makes sense for services that are already in progress to transition to the updated Service Standard. Digital Service Standard assessments discovery. ... (It is worth noting that GDS run regular, and in-depth, ... PHE Evaluation Service Beta Assessment 7 February 2020; Despite lots of people talking about “pre-discovery”, it’s not part of the digital lifecycle as defined by the Government Digital Service’s Service Manual. Reports on this blog will be migrated across. For example, you might be building a non-transactional service like a website or calculator. This part of your project is called the discovery phase. Firstly, it helps you work out whether it’s worth continuing to alpha. Your service shouldn’t duplicate another government service and it should only meet user needs that it makes sense for government to meet. E-discovery is a multi-step process that can take a great deal of time. Starting a project to go through a GDS Alpha assessment can be daunting. For example, getting sponsored by an employer is only one part of coming to work in the UK. We use this information to make the website work as well as possible and improve government services. Put the code away for a few weeks, get out into the field, and understand your users. Discovery for structural and fire safety service post Grenfell. Have a multidisciplinary team. Blog. Start by learning about your users and their context. A concise monthly bulletin to help you put users first (unsubscribe anytime) Running an alpha means you’ve decided that the benefits of looking further into the problem outweigh the cost. We’ll send you a link to a feedback form. Added guidance on how to meet government accessibility requirements in discovery. From this point anyone starting a new discovery will need to work towards it. No matter which version of the standard you’re using, you must get your service assessed if it’s the responsibility of a central government department and either of the following apply: 1. We’ll send you a link to a feedback form. The updated Service Standard requires you to think about the user’s wider journey. Making is an excellent way to learn about a problem, but that doesn't mean you need to make from the very beginning. It’s useful to start by setting a clear goal for your discovery. Service teams should be thinking about the wider journey their service is part of - but it’s important to fix that journey in increments, starting small. Find the perfect meeting time with super easy online appointment scheduling software from Calendly, and say goodbye to phone and email tag. You’ll find out at spend control if you’re required to have an assessment. Not everyone agrees that it exists. This will help you scope your discovery appropriately and work out when it’s finished. All reports from GDS Service Assessments and Self Certification Assessments from Dec 2015 onwards will be made available on GOV.UK Service Standard Reports. Global Discovery School – Harni (GDS-Harni) prepares students to understand, contribute to, and lead in a rapidly changing society, ensuring their success as global citizens. Even if your service doesn’t need an assessment, you can arrange one to check you’re building it in a way that meets the Service Standard. This means understanding what the user’s trying to achieve and how they go about doing it. Those that do don’t have a shared definition or understanding of what it actually means. We use this information to make the website work as well as possible and improve government services. It’s possible to adapt the Service Standard to suit different contexts. Infusing the service standards with the delivery team means it will be easier to pass the GDS assessments. You could take these improvements on to later development phases. You shouldn’t start building your service in discovery. Understand how different they are from you and your team. That’s a wide-reaching piece of work to unify o… If you’re creating a service that’s not for GOV.UK, it’s still a good idea to use the patterns in the GOV.UK Design System. Don’t worry we won’t send you spam or share your email address with anyone. Before starting discovery, check if you need spend controls approval to spend money on your service. Problems worth solving. You’ve accepted all cookies. We’ll send you a link to a feedback form. Reframing the problem also includes agreeing what is not part of the problem. No matter which version of the standard you’re using, you must get your service assessed if it’s the responsibility of a central government department and either of the following apply: These rules apply even if your service is internal and will only be used by civil servants. Don’t worry we won’t send you spam or share your email address with anyone. The updated Service Standard comes into force at the end of June. Global Data Systems Taking Donations For Hurricane Laura Relief August 31, 2020 Global Data Systems Ranked Among World's Most Elite 501 Managed Service Providers July 29, 2020 Global Data Systems, Inc. Named To CRN’s 2020 Solution Provider 500 List At #410 June 01, 2020 Global Data Systems, Inc. Receives Elite Cyber Verify AAA Risk Assurance Rating May 10, 2020 This was a big milestone for GDS, and prior to its launch it was a large focus of our organisational efforts. Your discovery is finished when you’ve decided whether or not you want to move on to alpha. One of the benefits of understanding the user’s wider journey and who’s involved in delivering it is that you can spot improvements. As you flesh out your map, you’ll probably notice that the problem spans across multiple departments and sometimes includes non-government organisations too. You can download a poster that explains what the discovery phase is for. How e-discovery is conducted is of vital importance to your legal matter. Understanding context includes developing a picture of what that wider journey looks like - for example, by creating a low fidelity map of the services that exist in the wider problem space. The Digital Justice discovery was a 12-week project led by Mark O’Neill here at GDS, and supported by Natalie Ceeney from HM Courts and Tribunals Service, and Matthew Coats and Indra Morris from Ministry of Justice. Or if you’re creating a service for people who work in government, you could take a more relaxed view of things like uptime, as the service is unlikely to be needed 24 hours a day. You can change your cookie settings at any time. There’s no set time period for a discovery, but around 4 to 8 weeks is typical. We had gone from 12 people working on Alpha GOV to over 300 people working on a number of programmes of work in just over 1.5 years. In fact, you’ll be saving time and money that could be better spent elsewhere. Transitioning from Discovery to Alpha. Break down assumptions and ask lots of questions.
2020 gds assessment discovery